Overview
To complete your return, we require a receipt or proof of purchase.
Refunds
We do not offer refunds on yoga class passes. We do offer the opportunity to transfer those classes to another session in the event that your schedule or personal circumstances have changed. We may also offer the option to transfer classes to another student, depending on the situation.
Living Libations products that are returned are eligible for a full refund if it was purchased within the last thirty (30) days. Your product must be physically returned to us at our studio in Blockhouse, N.S> or via physical mail to PO Box 674, Mahone Bay, NS, B0J 2E0.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
When we process a refund, if you paid with a credit card, it will be coming from them. If you are expecting a credit card refund and it hasn’t arrived yet, please check with your credit card company.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected].
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to: PO Box 674, Mahone Bay, N.S., B0J 2E0.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at [email protected] for questions related to refunds and returns.